Perception shapes reality in the service industryRead on: My Website This week, I'm passing along a short section of a recent Blue Collar Nation podcast episode. If you've ever been frustrated by the way customers can get tunnel-visioned into a wrong perception of your teams or your business, then you'll get a lot of value from this episode. ​Read the latest issue ➚​
PS: New to Surthrival? Join us here. Did you miss last week's issue?How to build an org chartIf your team is already bigger than 5 people or if you aspire to get there, then you're going to need a clear plan for who is responsible for what. Enter the org chart. ​Continue reading.​ Do you have other small business topics or challenges you'd like me to cover? Have a question, or just want to chat? Just reply to this email. I try to respond to every message and I'd love to hear from you. |
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Weekly encouragement and practical business wisdom for Christian business men who want to lead well, steward wisely, and build businesses that leave room for life.
Dear Sam Reader, 1. A quick word from Zach Most business owners spend the week working in the business without ever stopping to review its health as the owner. That may work for a while. But when you don’t regularly look at the numbers, the sales outlook, and the priorities in front of you, small problems have time to grow quietly. 2. Something worth reading I wrote a practical guide to the weekly meeting every business owner needs to have with himself. The article walks through a simple...
Dear Sam Reader, 1. A quick word from Zach Most owners don’t avoid strategic work because they don’t care. They avoid it because the work feels unclear, too large, or less urgent than the problems already demanding attention. The result is that the business stays busy without getting better. This week, I want to help you identify one important piece of “on the business” work you’ve been avoiding, break it into a smaller first move, and make real progress on it. 2. Something worth reading The...
Hello Reader, 1. A quick word from Zach You may feel too busy to stop and plan, but that’s exactly why you need to. When you begin the day in reaction mode, urgency gets to decide what matters. A simple 10-15 minute startup routine can help you take back control before the day gets hijacked. 2. Something worth reading Free to Focus by Michael Hyatt is a practical guide to getting clear on what matters most and building your work around it. It supports the same idea behind this issue: focus...